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  • What do I need to bring with me for my appointment?
    - A photo ID - Your preferred method of payment - Your intake paperwork - A list of your current medications - Doctors' notes or imaging reports you feel might be relevant - Your referral if you have one.
  • Can I talk to a therapist before my appointment?
    Yes. Our goal is to help you choose the right services for you. If you aren't sure if therapy is right for you, we are happy to discuss your specific case. Phone calls to our office are answered by a therapist directly so that you can get your questions answered. *For your safety, the therapist may not be able to answer some questions without first doing a physical evaluation.
  • Can I go to any physical therapy clinic?
    Yes. If you have a referral for physical therapy, your physician can make recommendations, but they cannot legally require you to go to a specific clinic for PT services. Sadly, some physicians may profit financially from referring you to a PT clinic they have ownership in. They may also be pressured to refer internally if they are part of a hospital system. This can bias their recommendations for your PT referral. It's ultimately up to you to decide where you believe you will get the best care.
  • Do I need a referral for physical therapy?
    No. Physical therapists have direct access in the state of Ohio which means you can see a PT without a referral. If you have needed a referral for PT in the past, it was due to a requirement set by your insurance. Not accepting insurance allows us to waive this requirement.
  • I've tried physical therapy before, and it hasn't worked. Why is your company different?
    Unfortunately, there are many reasons patients have not been successful in therapy in the past: 1.) Some patients have been rushed through the system by providers who haven't been able to take the time to really listen to all their symptoms. This can cause misdiagnosis and poorly directed treatments. 2.) Some therapists are pressured to treat patients without adequate specialty training. This can happen when a physician owns a physical therapy clinic or is part of a hospital system and is motivated to refer patients to their staff for financial reasons. It is a conflict of interest, but unfortunately it is legal for this to occur. 3.) It takes 10-15 years for new discoveries to make it from research to mainstream clinical care. 4.) Patients are passed around between multiple providers, and don't get one on one attention with a consistent therapist. 5.) Therapists are choosing their treatments based on insurance reimbursement rather than what is best for the patient. 6.) Accepting insurance creates an illusion for some therapists that the treatment isn't costing the patient anything. How we fix the problems: 1.) We have one hour appointments to ensure you are seen and heard. 2.) We invest in specialty training for our staff, and we will tell you if we believe you are better served by another specialist, even if it means referring you to another PT company. 2.) We are a therapist owned company and no physician profits from referring you to our care. 3.) We offer a variety of cutting edge and innovative treatments and strive to stay up on current research developments to bring you the best care. 4.) You will always see the same physical therapist, unless you request a change or provider 5.) We are not an insurance-based practice, so first priority is getting you the treatment you need. 6.) Because this is a cash-based practice, we are accountable to you. If you aren't getting results within the first 30 days, we will recommend a change in care plan which may involve a second opinion from a PT, a consultation with a physician or specialist, or a change in therapy approaches. If physical therapy is not benefiting you, we are willing to advocate for you to your physician to try and get you the care you need.
  • How should I dress for my appointment?
    Physical therapy evaluations require assessing the way your body moves. Wear comfortable clothing that allows you to move freely the area you are seeking treatment for.
  • What is the difference between physical therapy and personal training?
    Physical therapy is a better option for someone who is: - Experiencing clinical problems like lower back pain, orthopedic injuries, or neurological problems - Recovering from a surgical procedure or hospitalization - Has a decreased ability to perform daily functional tasks like working, housework, or self care (i.e. grooming/dressing) - Hoping to submit our bills to their insurance to get reimbursed for treatment Personal training is a better option if: - You're looking to get in shape and improve general fitness - You're looking to train for improving athletic performance - You don't need any formal medical documentation of your sessions
  • How long will my first visit be?
    Evaluation visits are typically one hour. If you feel your case is more complex and will require additional time, please contact our office so we can discuss scheduling accordingly.
  • How many visits will I need?
    The number of visits each person may need is highly variable depending on your condition, type of treatment you need, lifestyle factors, age, and motivation. Your therapist can give you a personal estimate for your condition after your evaluation. Your therapist can give you a personal estimate for your condition after your evaluation. We are aware that some patients have had negative experiences at other companies who see all of their patient's 3 times a week for months on end. We appreciate that more visits costs more money. Out of respect for the value of your time and ours, we strive to help patients be as independent as possible in managing their condition to help them reduce the time and money spent on therapy visits. As an added layer of protection for our patients, being a direct access practice (no referrals required) keeps our therapists accountable. States laws regarding direct access physical therapy require that a patient cannot be seen for more than 30 days if they are not making progress without consulting a supervising physician.
  • How should I choose a physical therapy clinic?
    There are many factors to consider in choosing the right clinic for you. At minimum, your therapist should hold a state license in good standing. You may also want to consider the specialty skills/experience of the therapist, clinic location, hours of availability, and cost of services.
  • How does physical therapy help my TMJ pain?
    The temporomandibular joint is a complex joint that has a disc, joint capsule, and specially designed muscles, and ligaments that need to work together for your jaw to function properly. Physical therapists evaluate these structures to make sure they are working in harmony. If not, we provide manual therapy treatments, education, and prescribe exercises to help restore your jaw function.
  • How does physical therapy address dizziness?
    Dizziness occurs for many reasons. Your balance is determined by your brain's ability to combine information from 3 systems: your eyes, the vestibular system in your inner ear, and the nerves in your body that sense position called proprioceptors. If the information from these systems isn't in agreement, or your brain can't process it then you will feel dizzy. A good physical therapist will assess all three systems, as well as look for problems in the brain, circulatory system, and in your neck. Then they will create a custom exercise prescription to help restore balance and communication between all the systems.
  • What is pelvic physical therapy?
    Pelvic physical therapy aims to treat bowel, bladder and sexual function problems as well as pelvic pain. It is similar to traditional physical therapy in that your therapist will assess the strength, flexibility and function of your pelvic muscles. Your therapist may evaluate your hips, and lower back as well as perform a vaginal or rectal exam. This is different from a gynecologist office exam and does not involve the use of a speculum. You will have the opportunity to ask detailed questions about the exam procedures for your specific condition and can refuse any portion of the examination if you feel uncomfortable. Your therapist may recommend manual therapy treatments, and teach you exercises and educational activity modification strategies to help address your symptoms.
  • What type of payments do you accept?
    We accept, cash, check, and credit/debit cards, and electronic payments serviced by Square. If you have a HSA account card, physical therapy is typically a qualified expense and you can pay for services this way.
  • Do you accept private insurance?
    We do not accept insurance. Utilization of health insurance for non-emergency services in some ways actually makes your healthcare more expensive. Paying in cash allows us to avoid paying an authorizations department, a billing specialist, and a claims denial appeal administrator. This means that the cost of their salaries is not passed on to you. By paying in cash, you pay for your healthcare, and nothing more.
  • Can I pay for services if I have Medicare?
    We cannot knowingly provide services to patients with traditional Medicare. This DOES NOT apply to people who have a Medicare replacement plan. At this time physical therapists are currently not legally permitted to "opt-out" of Medicare. Therefore, we are legally required to submit bills to Medicare on your behalf, even if you have already paid for your visit. Because we do not have the administrative staff to accommodate these requirements, we unfortunately cannot knowingly service Medicare patients at this time.
  • Do you accept Medicare?
    No. Unfortunately Medicare has not prioritized reimbursement for physical therapy services despite the fact they are crucial for seniors. Physical Therapists have not received a reimbursement increase from Medicare since 1990. Congress has been unwilling to increase reimbursement despite increasing healthcare provider educational costs, ongoing inflation since the pandemic, and advocacy by the APTA that physical therapists were equally deserving of hazard pay increases as frontline healthcare workers. In 2022 Congress voted to cut reimbursement for physical therapy by 6% for services provided by a physical therapist and 15% for services provided by a physical therapist assistant. As a result, we are unable to support accepting Medicare at this time.
  • Can I submit your bills to my insurance for reimbursement?
    This can vary by insurance, but the answer is often yes. Check with your insurance company to make sure before receiving care.
  • How do your prices compare to other companies?
    We believe in transparent and competitive service pricing. Patient's should be able to compare healthcare costs for services and we encourage you to do so. While many companies won't tell you their prices up front we can offer you some resources to compare the competition. Did you know that hospitals are required by the federal government to post estimated prices for non-emergency services like physical therapy? Before you choose a PT clinic (or any other medical service), check and see the price differences. To make it easy for you, we've attached a price comparison for our services to the cash pay prices of several local hospital systems based on their online price calculators. If you wish to compare pricing for your specific insurance, please use the links below: Promedica: Price Transparency Resources Toledo, Ohio (OH), ProMedica Health System (choose the appropriate hospital data sheet, or the health cost calculator to input your insurance information, for them to email you a specific quote) Mercy Health: Mercy Health Price Estimation Tool | Mercy Health Cost (choose Price Estimation Tool) UTMC: Price Information ( (choose UTMC Shoppable Services, use ctrl f to find specific service codes) As a warning, they sometimes don't make it easy for you to navigate their tools. You may need to choose a specific hospital because the price can vary by location. You may also feel like you need a certificate in medical billing to understand the charts, so we've provided some basic information to help you navigate in the tips below: 1.) Physical Therapy treatments are typically billed in time based units in 15 minute increments, and evaluations are billed based on the complexity of the patient case. Therapists can bill for treatment in addition to the evaluation on your first day. Most appointments are billing for 45-60 minutes worth of time. 2.) Searching the numeric codes may help you find the services faster. Common CPT codes billed for physical therapy include: - PT Evaluation: (low complexity) 97161, (moderate complexity) 97162, and (high complexity) 97163 - Therapeutic Exercise: CPT 97110 - Neuromuscular Re-education: CPT 97112 - Aquatic Therapy: CPT 97113 - Gait Training: CPT 97116 - Manual Therapy: CPT 97140 - Therapeutic Activities: CPT 97530 - Self Management: CPT 97535 As a final note, while the hospitals are required to post their pricing, but this may not include additional facility fees or administrative fees. Make sure you ask about these fees before receiving services as they can quickly add up.





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